We are currently seeking to fill the position of IT Technician.

Description

When you join the team at Heriot’s, you become part of our community, where the contribution of every individual is important and valued.  The Heriot’s motto, to “distribute chearfullie”, is at the heart of school - distributing of kindness, of support and of generosity remains as live today as it was in 1628 when George Heriot founded the school.

Our most recent staff survey reported that 97% of employees at Heriot’s feel motivated and happy to work here and we aim to provide a friendly, welcoming, and supportive environment for all of our people.  This aim is reflected in the package we offer which, for Support Staff, in addition to basic salary, includes:

• Generous pension scheme (up to 11% employer contribution with 5% employee contribution)
• Enhanced sick pay, maternity and paternity pay
• Family friendly policies (Including Personal Emergency Leave Days)
• Annual review and opportunities for training and continued professional development
• Travel to work schemes
• School Fee Remission (non-contractual benefit)
• Employee Assistance programme, including 24/7 counselling helpline and high street, supermarket, and general retail discounts
• Opportunities for involvement in the wider school community

We aim to attract and retain a diverse group of talented people, who are committed to upholding the school’s ethos. As an Equal Opportunities employer, we welcome applications from all sections of the community.

Are you a technical expert with a strong problem-solving mindset? Do you excel in a collaborative environment that promotes innovation and growth? If so, we invite you to become a part of our dedicated IT Department at George Heriot’s School.

At George Heriot’s School, our IT Team is an important part of the school community, supporting both staff and pupils. We utilize modern technologies including Cisco/Meraki networks, VMware virtualization, Windows Servers, and Windows 11 clients. Our team manages Microsoft Windows Active Directory, Entra ID, Intune, and Microsoft Office 365 across the school.

As an IT Technician, you will report to the Infrastructure and Cloud Services Manager. Your day-to-day responsibilities will include diagnosing and resolving technical issues related to hardware, software, and network connectivity. You will manage your workload through our helpdesk ticketing system and support teaching and school staff with various software packages, including Microsoft Office 365. Additionally, you will handle the logistics of IT hardware, which may involve transporting and lifting equipment across the school campus.

This is an excellent opportunity for recent graduates or individuals with entry-level IT experience to develop their careers and gain exposure to a wide range of industry-standard technologies. We offer ongoing certification and training to support your professional growth.

Please see attached job description for full details. 

• A degree in a relevant discipline or HND/HNC level at minimum.
• Proven experience in an IT helpdesk or technical support role.
• Preferred qualifications such as CompTIA A+ or other relevant certifications.
• Strong knowledge of Windows operating systems and familiarity with Microsoft Office Suite, email clients, and remote support tools.
• Excellent general IT technical skills and a basic understanding of networking principles and troubleshooting.
• Proficiency in using helpdesk ticketing systems like Zendesk, ServiceNow, or Freshdesk.
• Ability to work both independently and as part of a team.
• Forward-thinking with the ability to use your initiative.
• Strong analytical and problem-solving abilities.
• Commitment to high levels of customer satisfaction through effective communication and prompt issue resolution.
• Willingness to undertake training and development in line with business requirements and growth.

Additional Information
Heriot’s is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007 and the successful candidates will be required to obtain membership of the PVG scheme.

Please note that parking is not available on our campus

George Heriot’s Trust is an Equal Opportunities employer and we welcome applications from all sections of the community.

George Heriot’s School is governed by George Heriot’s Trust, Scottish Charity number SC011463